ArthritisPower
Role: Lead Product Designer
Tools: Sketch, Invision
Background
ArthritisPower enables you to track your symptoms and contribute to arthritis research. We were asked to evaluate the application and solve any user experience pain points that either the users, the ArthritisPower Team, or we found.
Research
We started by looking at past user surveys and application data. Then we broke down the applications current user flows. We started to pinpoint areas that needed improvement.
Areas like:
What was the value to the user? Users needed a reason to come back to the application.
Users were being dropped onto a sparse homepage with no direction.
The “Me” and “Us” main navigation hid important parts of ArthritisPower.
Design Process
We highlighted and designed solutions that ArthritisPower can implement with their current design. Arthritis Power wanted to push their design forward so we also started updating their current UI as we solved these problems.
We did a design sprint each week for a total of eight weeks. Tackling problems we pinpointed the previous week. At the end of each week, we presented to the designs to gather feedback from the Arthritis Power team.
Final Outcome
We cleaned up the navigation — using clear language and pulling notifications out from behind the user's profile.
Created a dashboard that gives users a glance at their health data, a clear call-to-action to take today’s assessment, a notification feed for important news AP wants to surface, and a question of the week to engage the user.
Added cards for insights and resources on a user “My Health” page. Creating value and personalization.
Added a first-time user on boarding process to educate the user.
Reworked the Assessment — creating a clear view of progress and small motivations along the way.
Cleaned up the UI — Implemented universal icons, more understandable CTAs, bigger easy to read typography.
Learnings
User Feedback. User Feedback. User Feedback. I cannot stress how important it is when designing applications like this. We had previous research and learnings provided from our account team and the ArthritisPower but getting these designs into the hands of users earlier is always better. Since this is a staggered rollout we are recommending they implement a tool like Hotjar to see how users interact with the application and consider performing user interviews.